This article appeared in the May 2021 issue of MiMfg Magazine. Read the full issue and find past issues online.
Workers’ compensation insurance is something that can go largely unnoticed until it’s needed. In the unfortunate event of a worker getting injured on the job, that is where insurance providers like the Manufacturing Technology Mutual Insurance Company (MTMIC) will step in to provide critical support to the worker and the employer.
For the past 45 years, MTMIC has been providing its policyholders with stellar rates and excellent customer service in the area of worker’s compensation. And it’s even better for MMA members who are able to take advantage of a blanket 3 percent discount on their premiums through the MFG Works Partners Program.
MTMIC has a long history with statewide manufacturing and MMA.
“Manufacturing is the majority of what we do,” says Megan Brown, MTMIC Vice President of Sales and Marketing.
Customers with MTMIC enjoy a number of special benefits that help to set the company apart. For one, MTMIC is a mutual insurance company which means policyholders can receive a dividend payment at the end of each year if one is declared by the Board of Directors. At the February 2021 Board Meeting, MTMIC declared a $4.5 million dividend return — one of the largest ever declared in the company’s history — to policyholders. MTMIC has returned $3.9 million to MMA members since the MFG Works Partners program was launched in mid-2018.
Those funds helped struggling companies during the height of the COVID-19 pandemic.
“We know that companies are definitely in need of funds, in order to keep their shops open,” says Brown. “We issue any profits that we make, we give it back, and we give it back in the form of a check so they can reinvest that money into the business.”
During the statewide shutdown, MTMIC Loss Control Representatives helped guide hundreds of policyholders through the morass of regulations and safety requirements from state and federal governments. The result of that effort ended in an extensive COVID-19 playbook on safety regulations and best practices that was distributed to all policyholders in a digital format, and personal outreach from MTMIC’s Loss Control department.
“I love [MTMIC’s] customer service. Any time I have any issue, or if I have any questions, if I need assistance with anything, they’ve answered my questions right away and they’ve given me websites to go to for more resources and information. ”
— Jean Geist, Brass Aluminum Forging Enterprises
“There was so much information that came out last year in terms of what employers were supposed to do. And with all the different executive orders, it was very confusing for many of [our customers],” says Brown.
Ferndale-based Brass Aluminum Forging Enterprises (BAFE), a full-service supplier of aluminum alloy and copper alloy components, is one of many statewide manufacturing customers that were supported by MTMIC’s loss control efforts during the pandemic. However, what stands out the most for Jean Geist, Controller for BAFE, is the superior level of customer service and engagement. She says MTMIC is “always there, right away” when needed.
“I love their customer service,” says Geist. “Any time I have any issue, or if I have any questions, if I need assistance with anything, they’ve answered my questions right away and they’ve given me websites to go to for more resources and information.”
MTMIC also provides support when navigating the regulatory environment of the Michigan Occupational Safety and Health Administration (MIOSHA). Geist says MTMIC Loss Control has offered critical support when dealing with MIOSHA.
“[Loss Control] is very knowledgeable and they give me guidance in terms of what we should be doing whenever we have a workplace incident,” says Geist. “They will come out and review the incident with me and guide me in responding to MIOSHA.”
Whether it’s providing guidance and support through tough situations, or being there in the event of a national pandemic crisis, MTMIC has proven throughout its 45-year history to be a dedicated provider to their policyholders and a partner to the manufacturing industry in Michigan.
See Member Benefits for more MFG Works Partners Program and MTMIC or contact MMA’s Brenda Nalett at 517-487-8512 or firstname.lastname@example.org.